Returns and Refunds Policy

At Themod.in, we value your trust and want you to be completely satisfied with your jewellery purchase. If you are not happy with your order, our Return & Refund Policy ensures a smooth process.

Eligibility for Returns

  • Products are eligible for return if they are:
    • Damaged or defective on arrival
    • Incorrect or not matching the description provided at the time of purchase
  • Items must be returned within 7 days of delivery.
  • Returned items must be unused, unworn, and in original packaging with tags and invoices included.
  • Customized or personalized jewellery (engraved, special orders) is not eligible for return or refund unless defective.

Process for Returns

  1. Contact our support team at support@themod.in or call +91-XXXXXXXXXX within 7 days of receiving your order.
  2. Share order details and photos of the product if defective/damaged.
  3. Our team will guide you through the return pickup or courier instructions.

Refunds

  • Once we receive and inspect your returned product, we will notify you regarding its approval or rejection.
  • Approved refunds will be initiated within 5-7 business days to your original payment method.
  • Depending on your bank/payment provider, it may take additional working days for the amount to reflect in your account.

Exchanges

  • If you prefer an exchange instead of a refund, we can provide the same product (subject to availability) or an alternative item of equal value.
  • In case the selected exchange item costs more, you will need to pay the difference.

Non-Returnable Items

  • Customized or personalized jewellery
  • Earrings (due to hygiene reasons, unless defective)
  • Gift vouchers and promotional items

Shipping Costs for Returns

  • If the product received is defective or incorrect, Themod.in will bear the return shipping costs.
  • For voluntary returns (e.g., change of mind), customers will have to bear the courier/shipping cost.

Contact Us

For return or refund-related queries, please contact:

Themod.in Support Team
Email: support@themod.in
Phone: +91-XXXXXXXXXX